Last Updated: May 15, 2024
Welcome to Axlom Canada. These Terms & Conditions ('Terms') govern your use of the website axlom.info (the 'Site') and the purchase of products offered by Axlom Canada ('we,' 'us,' or 'our').
By accessing or using our Site, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or purchase our products.
To place orders on our Site, you may need to create an account. When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, or other content on our Site are accurate, complete, reliable, current, or error-free. In the event of an error related to the price or description of a product, we reserve the right to correct the error and charge the correct price or cancel the order and refund any amount charged.
Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product information, or problems with your account or payment method.
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not indicate that we have accepted your order. We will send a separate email confirming shipment once your order has been processed and shipped.
All products are subject to availability. If a product is out of stock, we will notify you and provide options such as waiting for the product to become available, substituting with a similar product, or canceling your order with a full refund.
All prices listed on our Site are in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.
Applicable sales taxes will be added to your order based on the shipping address and tax rates in effect at the time of purchase. We collect and remit taxes as required by law.
We accept various payment methods as indicated on our Site. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order (including taxes, shipping, and handling).
Payment processing services are provided by third-party payment processors. We do not store your complete credit card information on our servers. By using our Site, you authorize us to share your payment information with these third-party processors as necessary to process your payment.
We offer various shipping methods and rates, which will be presented during checkout. Shipping rates are based on the delivery location, package weight, and the shipping method selected.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other circumstances beyond our control.
For international orders, you may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are your responsibility and are not included in the purchase price or shipping fees.
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect address provided by you.
Our return and refund policies are outlined in our separate Refund Policy, which is incorporated into these Terms by reference.
Our products are intended for automotive detailing and car care purposes only. Products should be used according to the instructions provided on the packaging or in accompanying documentation.
You agree to read and follow all safety precautions, warnings, and instructions included with our products. Certain products may contain chemicals that require specific handling procedures. Always use appropriate protective equipment as recommended.
Our products are not intended for consumption, medical use, or any application other than automotive care. Do not use our products on surfaces or materials not specified in the product instructions.
All content on our Site, including but not limited to text, images, graphics, logos, product names, designs, icons, and software, is owned by or licensed to Axlom Canada and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for personal, non-commercial purposes. This license does not include:
If you provide us with feedback, suggestions, or ideas regarding our Site or products, you grant us an unlimited, irrevocable, worldwide, royalty-free license to use, modify, publish, or otherwise implement such feedback in any way.
While using our Site, you agree not to:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Axlom CANADA AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU FOR PRODUCTS PURCHASED THROUGH OUR SITE DURING THE SIX (6) MONTHS PRIOR TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless Axlom Canada and its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.
Before filing a claim against Axlom Canada, you agree to attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute by contacting you via email. If the dispute is not resolved within 30 days of submission, either party may proceed with filing a formal claim.
Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, invalidity, breach, or termination thereof, shall be settled by arbitration in accordance with the rules of the Canadian Arbitration Association. The arbitration shall take place in Vancouver, British Columbia, and shall be conducted in English. The decision of the arbitrator shall be final and binding on both parties.
You and Axlom Canada agree that any arbitration shall be limited to the dispute between Axlom Canada and you individually. To the full extent permitted by law:
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights pending the completion of arbitration.
We reserve the right to modify these Terms at any time. The updated version will be indicated by an updated 'Last Updated' date, and the updated version will be effective as soon as it is posted. Your continued use of our Site after any changes to these Terms constitutes your acceptance of such changes.
We encourage you to review these Terms periodically to stay informed about our policies and practices.
We may terminate or suspend your account and access to our Site immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.
Upon termination, your right to use our Site will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Axlom Canada regarding your use of our Site and supersede all prior and contemporaneous written or oral agreements between you and Axlom Canada.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Axlom Canada.
If any provision of these Terms is held to be invalid or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions of these Terms will remain in effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without our consent shall be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction.
Any notice required or permitted under these Terms shall be in writing and delivered by email to the email address provided by you or to [email protected], or by postal mail to the address provided during the order process or to our mailing address listed on the Site.
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Mail: Axlom Canada, 34 Marshall Fork, Hallburgh CW12 1BP, Canada
Phone: +44 965 026 7994